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How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
- Shipping Method : Other
- Shipping Area :
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 7 - 14 days
- Please take into consideration that it would take additional time for delivery caused by Custom clearance.
Important : The shipment will take place once the payment is successfully completed.
- Customs and Duties
The recipient will be held responsible for import duties and taxes.
Please be advised that these charges are levied by the destination country's Customs or Authority and LabSpinner is waived from those charges.
Returns & Exchanges
You are eligible for cancelling the orders in the following cases:
- You can cancel your order within three (3) days from completion date of payment.
- If the shipment has been significantly delayed after you completed the order, you can cancel your order before the shipment.
- You may demand for the exchange or return of the goods immediately after receiving the goods when you are aware that the goods and services delivered are different from what they were advertised or described as of specifications in the manual or brochure.
You are not eligible for cancelling the orders in the following cases:
- Three(3) business days elapsed after the payment is completed or the shipment is completed after the payment is made.
- If the goods have been damaged or destroyed due to reasons by the customer side.
- If the value of the goods has depreciated significantly due to partial or heavy usage.
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods.
- You can cancel your order within three (3) days from completion date of payment.
- If the shipment has been significantly delayed after you completed the order, you can cancel your order before the shipment.
- You may demand for the exchange or return of the goods immediately after receiving the goods when you are aware that the goods and services delivered are different from what they were advertised or described as of specifications in the manual or brochure.
You are not eligible for cancelling the orders in the following cases:
- Three(3) business days elapsed after the payment is completed or the shipment is completed after the payment is made.
- If the goods have been damaged or destroyed due to reasons by the customer side.
- If the value of the goods has depreciated significantly due to partial or heavy usage.
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
